Manually trigger notifications to create case in a ITSM tool
Some customers have a workflow, which does not automatically create a ticket in an ITSM tool for any issue found. Instead, the admin analyze the issue reported by Checkmk and fix the quick things. Only for the remaining ones, the admin manually triggers a notification, which creates a ticket in the ITSM tool
Comments: 2
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02 Jun, '22
MimimiYou could use "Fake check results" or with the help of "Custom icons and actions" & "Custom icons or actions for services in status GUI" you could craft a link with icon that passes
$HOSTNAME$: Contains the name of the host
$HOSTNAME_URL_ENCODED$: Same as above but URL encoded
$SERVICEDESC$: Contains the service description (in case this is a service)
$SERVICEDESC_URL_ENCODED$: Same as above but URL encoded
$HOSTADDRESS$: Contains the network address of the host
$HOSTADDRESS_URL_ENCODED$: Same as above but URL encoded
$USER_ID$: The user ID of the currently active user
To a custom URL. This custom URL could be an cgi or python web app that creates a ticket with this information passed as url parameter.
Or even a simple mailto link like mailto:ticketsstem@company.tld?subject=ISSUE+with+$HOSTNAME$+$SERVICEDESC$&body=fix+me+pls is possible. -
18 Oct, '23
Martin Hirschvogel AdminHello,
Thank you for your idea. On this portal, we carefully evaluate ideas to ensure that they will benefit a wide range of users. Thus, we close ideas not fulfilling certain criteria:
- Suggestions with low user interest: created more than 1 year ago with 5 votes or less
- Suggestions with no momentum: no votes in the last 6 months
Unfortunately, this suggestion doesn't meet these criteria, so we’re closing it (based on the data available until 2023-10-17). We appreciate your contribution and encourage you to continue to share your ideas. Your input plays a vital role in helping us improve our product for everyone.
Thank you for your understanding and continued support!
Warm regards,
Your Checkmk Team