better ServiceNow Incident Plugin

5 votes

We use Rest API to create incidents.

We noticed that Checkmk offers a Plugin for ServiceNow Incidents,BUT

we couldn´t find fields like "Assignment Group" "Service" ...

This would be a tiny but powerful enhancement for the plugin. We can´t use it until these options are available.

Under consideration Notifications Suggested by: Martin Fallant (02 Jan, '23) • Upvoted: 09 Apr • Comments: 1

Comments: 1

09 Jan, '23
Bernd Holzhauer
I have added this missing Informations in the old Version like this:

"u_requester": caller, ####################custom made
"category": "event", ####################custom made
"contact_type": "interface", ####################custom made
"business_service": "ITPF Monitoring/Infrastructure", ####################custom made
"cmdb_ci": hostname, ####################custom made
"assignment_group": "it_production_control",

but build in would be much better than my hardcoded stuff
1